Insurance company Youi has been fined a further $320,000 for misleading customers over the past two years.
Youi has now been fined more than $400,000 in total. Photo: Youi
The decision was announced by the Commerce Commission today and follows a $100,000 fine imposed by the Insurance Council in October.
The South African-owned company pleaded guilty to luring customers to give up information, including debit card details, between 2014 and 2016.
Customers trying to find an online quote without speaking to a salesperson were being called by Youi staff, who tried to push through a sale.
In some cases, customers had their bank accounts debited without permission.
The Commission said Youi's offending confused customers about whether they had obtained a quote or agreed to purchase the insurance policy.
After the October fine, Youi chief executive Danie Matthee said the flaws in its customer service procedures were "not acceptable".
