An Auckland snow park says it will honour vouchers from the now defunct daily deals website, GrabOne. Photo: Supplied
Auckland indoor snow park, Snowplanet, says it will continue to honour GrabOne vouchers, despite the daily deals site going into liquidation.
Daniel Stoneman and Neale Jackson of Calibre Partners announced on Thursday they had been appointed liquidators of Global Marketplace New Zealand, which operates GrabOne in this country.
"For consumers who hold unredeemed vouchers, the company is unable to provide refunds. Consumers will need to take steps themselves - including contacting individual merchants - to assess how unredeemed vouchers will be treated," they said.
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Snow Planet said it was shocked to hear the news of GrabOne's demise, but did not want its customers to suffer.
"While Snowplanet has no assurance of receiving payment from GrabOne, we have made the decision to honour all valid GrabOne Snowplanet vouchers. Our priority has always been our guests," Rojie Aguilar, general manager of Snowplanet, said in a statement.
Vouchers would remain valid until their stated expiry date, under the same terms and conditions, Aguilar said.
GrabOne, a website which offered users deals on experiences, products, and travel, has gone into liquidation. Photo: Screenshot
A spokesperson for Consumer said it encouraged people with unredeemed GrabOne vouchers to contact the retailer their voucher was with as soon as possible, to see if it would be honoured.
"Alternatively, if they paid for the voucher by debit or credit they should contact their bank as soon as possible to ask for a chargeback.
"If neither of these steps work, consumers can register their claims with the liquidator."
GrabOne was launched in 2010 and offered discounts on goods and services for local businesses.
It was sold to Global Marketplace New Zealand by former owner NZME in 2021, for $17.5 million.
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